Define the scripts and tools.
Questions, booking rules, escalation triggers.
MAGOVEN / AI AGENTS
AI Customer Support Agent.
Tickets that resolve themselves.
Connect the agent to order history, knowledge articles and ticketing. It handles routine FAQs, status questions and account lookups, then opens or updates tickets when a human must take over.
Design · integrate · manage AI that does real work.
THE SERVICE, EXPLAINED
Fit for
Ecommerce brands, SaaS products and ISPs drowning in repeat questions that already have answers in the help centre — if anyone had time to look.
Explore the detailsConnect calendars and CRM.
No double-bookings; no lost caller details.
Tune from real transcripts.
Monthly review of failures and handovers.
How we workA clear journey.
A clear journey.
From audit to live agents.
Opportunity audit
Map the hours spent on repetitive admin and pick the first agent.
Design & connect
Define tools, approvals, knowledge sources and system access.
Deploy & train
Go live on WhatsApp, web, voice or email with monitoring.
Manage & expand
Monthly optimisation, knowledge updates and new workflows.
The expertise behind the experienceConsidered in detail.
Considered in detail.
Built with purpose.
Channels
Website widget, WhatsApp, email and/or voice depending on the agent. Magoven scopes the first channel that recovers the most hours.
Human in the loop
High-value or sensitive paths always escalate. The agent prepares the brief so the human does not restart from zero.
Packaging
Usually lands in AI Starter or AI Business. Voice plus multi-system work often sits in AI Workforce.
Your investmentA clear starting point.
A clear starting point.
Room to grow.
Pick a tier that matches how much of the business you want the agents to cover.
AI Starter
R4,500–R7,500/ month
One agent on website or WhatsApp, with a company knowledge base, lead capture, basic automation and human handover.
- • 1 AI agent
- • Website or WhatsApp
- • Monthly optimisation
AI Business
R9,500–R15,000/ month
Up to three agents across WhatsApp, web and email, with CRM and calendar connections, follow-ups and analytics.
- • Up to 3 agents
- • CRM + calendar
- • Workflow automation
AI Workforce
R18,000–R35,000/ month
Multiple specialised agents (sales, support, admin, marketing, accounts) with CRM/ERP links, cross-agent workflows and monitoring.
- • Specialised agents
- • ERP integrations
- • Human approval gates
AI Enterprise
R30,000+/ month + build
Private AI environment, custom RAG, SSO, role-based access, audit logs, POPIA controls and advanced orchestration.
- • Private infrastructure
- • Custom APIs
- • Audit logs
Swipe to explore packages ⟷
Your questions, answered
A few good questions.
How is this different from a chatbot?
A chatbot answers questions. An AI agent understands the request, decides what to do, uses tools against your systems, completes the action and reports the outcome.
Do we need to replace our CRM or accounting software?
No. Magoven connects agents to software you already run — CRM, ERP, ecommerce, calendars, email and WhatsApp.
Let’s put an agent on the job.
Start with a short briefing.
Share the channel, the systems and the outcome you want. We’ll scope the first release.